ESS主管資訊系統(executive information system)

what:支援高階主管決策管理
when:1990 where+who:高階主管 特色:像下挖掘、降低資訊負載
which: input:智慧代理人整合內外部資源
process:處理非例行性的決策
output:高親和性的圖形介面
why:輔助高階主管了解外部市場,監督內部的關鍵成功因素、效能指標。

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